Shipping policy

SHIPPING POLICY
Last updated: July 2026

COMPLIMENTARY SHIPPING
Every Collection 1 order from 7Dream includes complimentary worldwide shipping. There is no minimum order value. Shipping is included in the price shown at checkout. Customs duties, import taxes, VAT, or other destination-country charges may apply to international orders and are the customer’s responsibility, as explained below.

ORDER PROCESSING
Orders are processed within 1 to 2 business days after payment confirmation. Collection One dispatch dates, including any pre-order dispatch dates, are shown at checkout and in the order confirmation email. Orders are not processed on weekends or public holidays. Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and a link to track your package.

ESTIMATED DELIVERY TIMES
The following are estimated delivery times from the date of dispatch:
Latvia and European Union: 3 to 7 business days.
United Kingdom: 5 to 10 business days.
United States and Canada: 7 to 14 business days.
Australia and rest of world: 10 to 18 business days.
These are estimates only and are not guaranteed. Delivery times may be affected by customs clearance, local postal service delays, public holidays, or other factors outside our control. We are not responsible for delays caused by customs authorities or third-party carriers.

CUSTOMS DUTIES AND IMPORT TAXES
International customers may be subject to customs duties, import taxes, VAT, or other fees imposed by the customs authority of the destination country upon arrival of the shipment. These charges are not included in your order total and are the sole responsibility of the customer. We have no control over these charges and cannot predict their amount. We recommend contacting your local customs office for information before placing an order.
If a package is refused or unclaimed due to customs fees and is returned to us, we will refund the cost of the product minus any return shipping costs incurred.

TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your package through the carrier’s website. If you have not received a tracking number within 3 business days of placing your order, please contact us at contact@7dreamclothing.com.

LOST OR DELAYED PACKAGES
If your tracking information shows that your package has been delivered but you have not received it, we recommend first checking with neighbors, building reception, or any secure delivery locations near your address. If you are still unable to locate your package, contact us at contact@7dreamclothing.com within 7 days of the tracking status showing “delivered” and we will investigate with the carrier.
If your package has not arrived within the estimated delivery window and tracking shows no movement, please contact us and we will open an investigation with the carrier. If a package is confirmed lost by the carrier, we will arrange a replacement or full refund.
If tracking shows an order as delivered but you cannot locate it, please contact us within 7 days of the tracking status showing “delivered”. We will review the case and, where appropriate, investigate with the carrier. Nothing in this policy affects any consumer rights that apply under local law.

INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct before placing your order. If you realize you have entered an incorrect address, contact us at contact@7dreamclothing.com immediately. We will do our best to update your address before dispatch, but we cannot guarantee changes once an order has been processed. We are not responsible for packages delivered to an incorrect address provided by the customer.

CONTACT
For all shipping inquiries contact us at contact@7dreamclothing.com. We aim to respond within 1 to 2 business days.