Refund policy

REFUND AND RETURN POLICY

Last updated: July 2026

At 7Dream we design and produce every set with care and precision. If your order does not meet your expectations, here is everything you need to know about our return and refund process.

RETURNS

We accept returns within 14 days of delivery. To be eligible for a return, items must meet all of the following conditions: unworn, unwashed, in their original condition, with all tags attached, in the original packaging including the frosted zipper bag, satin ribbon, and any other packaging materials received.

Items that do not meet these conditions will not be accepted for return and will be sent back to you.

THE COMPLIMENTARY GIFT

Every Collection 1 order includes a complimentary gift. If you wish to return your order and the complimentary gift is unopened and in its original sealed condition, it must be included with your return. If the complimentary gift has been opened, you may still return the pajama set, however the retail cost of the gift will be deducted from your refund.

NON-RETURNABLE ITEMS

The following cannot be returned: items returned after the 14-day return period, items that show signs of wear, washing, or damage not present at delivery, items not in their original packaging, and the complimentary gift if it has been opened.

HOW TO START A RETURN

To initiate a return, email us at contact@7dreamclothing.com with your order number and reason for return within 14 days of receiving your order. We will respond within 24 hours with return instructions. Do not send your return without first contacting us, as unrequested returns may not be accepted.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method and retaining proof of postage until your return has been processed. We cannot be responsible for returns lost in transit.

REFUNDS

Once your return is received and inspected, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 7 business days. Depending on your bank or payment provider, it may take an additional 3 to 5 business days for the refund to appear in your account. Original shipping costs are non-refundable.

EXCHANGES

We accept size exchanges within 14 days of delivery, subject to availability. Since Collection 1 is limited, we cannot guarantee that your preferred size will be available for exchange. To request an exchange, email us at contact@7dreamclothing.com with your order number and the size you would like to exchange to. We recommend checking our size guide carefully before ordering to ensure the best fit. If you are between sizes, we recommend sizing up for a more relaxed feel.

DAMAGED OR FAULTY ITEMS

If your order arrives damaged, faulty, or incorrect, please contact us at contact@7dreamclothing.com within 48 hours of delivery with your order number and clear photographs showing the issue. We will review your case and respond within 24 hours with a resolution, which may include a replacement, exchange, or full refund including return shipping costs.

EU RIGHT OF WITHDRAWAL

If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason, in accordance with the EU Consumer Rights Directive. To exercise your right of withdrawal, you must notify us at contact@7dreamclothing.com within 14 days of delivery with a clear statement of your decision to withdraw from the contract. You then have a further 14 days to return the goods to us. The cost of returning goods under the right of withdrawal is your responsibility. We will reimburse all payments received from you, excluding the cost of the complimentary gift if opened, within 14 days of receiving the returned goods or evidence that you have returned them, whichever is earlier. Reimbursement will be made using the same payment method you used for the original purchase.

CONTACT

For all return and refund inquiries contact us at contact@7dreamclothing.com. We respond within 24 hours.