Shipping and Returns
Shipping
We ship worldwide. Every Collection 1 order includes complimentary shipping.
Orders are processed within 1 to 2 business days. Once dispatched you will receive a tracking number by email.
Estimated delivery times:
Latvia and EU — 3 to 7 business days
United Kingdom — 5 to 10 business days
United States and Canada — 7 to 14 business days
Australia and rest of world — 10 to 18 business days
Please note that international orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the customer and are not included in your order total.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
Unworn
Unwashed
In their original condition
In their original packaging
Items that do not meet these conditions are not eligible for return. Every Collection 1 order includes a complimentary gift. If you wish to return your order, the gift must be returned unopened and in its original condition. If the gift has been opened, you may still return your order, however the cost of the gift plus return shipping will be deducted from your refund.
To start a return, email us at contact@7dreamclothing.com with your order number. We will send you return instructions. Return shipping costs are the responsibility of the customer.
Once your return is received and approved, your refund will be processed within 5 to 7 business days to your original payment method.
Exchanges
We accept exchanges within 14 days of delivery, subject to availability.
If your size is not right, email us at contact@7dreamclothing.com with your order number and the size you need. We recommend checking our size guide before ordering. If you are between sizes, we recommend sizing up.
Damaged or Faulty Items
If your order arrives damaged or faulty, contact us at contact@7dreamclothing.com within 48 hours of delivery with your order number and clear photos of the issue. We will resolve it within 24 hours.
Lost Packages
If you believe your package is lost, contact us within 7 days of the expected delivery date. If a package has been delivered to the correct address provided at checkout, we cannot be held responsible for it.
EU Customers
If you are based in the European Union you have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason. To exercise this right contact us at contact@7dreamclothing.com within 14 days of delivery. Refunds will be processed within 14 days of us receiving your returned item.